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DBL MAX Logo

Privacy Policy

At DBL MAX Limited, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, or use our services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Introduction

At DBL MAX Limited, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase products, or use our services. By using our website and services, you agree to the terms outlined in this Privacy Policy.

2. Who We Are

DBL MAX Limited is a company registered in the United Kingdom, located at:

📍 Address: 88 Appin Road, Argyle Industrial Estate, Birkenhead, Merseyside, CH41 9HH

📧 Email: info@dblmax.co.uk

📞 Phone: 0151 8371645

If you have any questions about how we handle your personal data, please contact us.

3. What Data We Collect

We collect and process different types of personal information depending on how you interact with us. This may include:

Personal Information You Provide:

  • Name, company name, and job title
  • Contact details (email, phone number, billing/shipping address)
  • Payment information (processed securely via third-party payment processors)
  • Account login details (if you create an account)

Automatically Collected Information:

  • IP address and device information
  • Website browsing behavior (pages visited, time spent, clicks)
  • Cookies and tracking data (see our Cookie Policy for details)

Business & Wholesale Customers:

  • Business name and VAT number
  • Proof of trade (for wholesale pricing eligibility)

4. How We Use Your Information

  • To process and fulfill orders (including shipping, payment processing, and customer service)
  • To provide customer support and respond to inquiries
  • To manage trade accounts and verify eligibility for wholesale pricing
  • To send order confirmations, invoices, and important account notifications
  • To improve our website, services, and customer experience
  • For marketing purposes (if you opt-in to receive promotional emails)
  • To comply with legal obligations, such as fraud prevention and tax compliance

5. How We Store & Protect Your Data

  • Secure servers & encryption – All sensitive data, including payment information, is encrypted and securely processed.
  • Access controls – Only authorized employees have access to personal data.
  • Data retention – We keep your data only as long as necessary to fulfill the purpose for which it was collected.

If you create an account with us, it is your responsibility to keep your login details confidential.

7. Your Rights Under GDPR

  • Right to access – Request a copy of the personal data we hold about you.
  • Right to rectification – Request corrections to inaccurate or incomplete data.
  • Right to erasure (“Right to be Forgotten”) – Request deletion of your personal data where applicable.
  • Right to restrict processing – Request limited use of your data in certain cases.
  • Right to data portability – Request transfer of your data to another service provider.
  • Right to object – Object to processing for direct marketing or legitimate interests.

To exercise these rights, please contact us with your request. We will respond within 30 days.

8. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

  • Recognize you when you return to our website.
  • Improve website performance and usability.
  • Deliver relevant advertising (if you opt-in).

For full details, please refer to our Cookie Policy. You can manage your cookie preferences via your browser settings.

9. Marketing Preferences

If you opt-in to receive marketing emails, we may send you updates about:

  • New product launches
  • Special promotions and discounts
  • Company news and events

You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy policies or security practices of third-party websites. We encourage you to review their privacy policies before providing any personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page, and significant changes will be communicated where necessary.

Last Updated: March 3rd 2025

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Address: 88 Appin Road, Argyle Industrial Estate, Birkenhead, Merseyside, CH41 9HH

Email: info@dblmax.com

Phone: 0151 837 1645

We take all privacy concerns seriously and will respond as quickly as possible.

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