Delivery Information

Free Next-Day Delivery (UK Mainland)

We offer free next-day delivery as standard on most UK mainland orders. To qualify for next-day delivery, orders must be placed before our daily cut-off time.

Standard Delivery (Non-Mainland UK & Remote Areas)

For areas outside of the UK mainland, including Scottish Highlands, Northern Ireland, Isle of Man, and Channel Islands, delivery may take 2-5 working days. Additional shipping fees may apply.

Pallet & Large Orders

For bulk wholesale orders, large or heavy items, we may use a pallet delivery service. Delivery times for palletized shipments typically range from 1-3 working days, depending on location.

• Orders placed before 2 PM (Monday–Friday) are processed and dispatched the same day.
• Orders placed after 2 PM or on weekends will be dispatched on the next working day.
• Once dispatched, you will receive a tracking number via email to monitor your delivery status.

Currently, we only ship within the UK. However, for bulk international orders, we may be able to assist with freight forwarding and export services. Please contact us to discuss your requirements.

Once your order has been dispatched, we will send you a tracking number via email. You can use this tracking information to monitor the progress of your delivery. If you do not receive your tracking details, or if you need assistance with tracking, please contact our customer support team.

• If no one is available at the time of delivery, our courier may:
• Leave the parcel with a neighbor or in a safe place (if specified).
• Attempt redelivery on the next available working day.
• Leave a calling card with instructions on how to rearrange delivery.
• For palletized shipments, redelivery charges may apply if the delivery attempt fails due to no one being available to receive the goods.

If your order arrives damaged or items are missing, please:

• Report the issue within 48 hours of delivery.
• Provide clear photos of the damage or packaging (if applicable).
• Contact our customer support team to arrange a replacement or refund.

We take great care in packaging all orders to ensure they arrive in perfect condition, but if something goes wrong, we’re here to help.

If you need to return an item, please refer to our Returns Policy for full details on how to process a return or exchange.

If you have any questions about shipping, tracking, or delivery, feel free to contact us:

• Phone: 0151 837 1645
• Email: info@dblmax.com
• Address: 88 Appin Road, Argyle Industrial Estate, Birkenhead, Merseyside, CH41 9HH